Websites

Online train pains

Buying a train ticket in the UK is fraught with difficulty. There are loads of different ticket types, depending on whether you want to travel at peak time or off-peak, first or standard class, and whether you’d rather buy in advance or at the last minute.

Just in case you weren’t confused enough already, sometimes it’s cheaper to buy a return fare as two separate singles. And it can be even cheaper if you split one single into two separate legs, even if both are on the same train. In short, it’s really difficult to be sure you’re getting the best deal.

This over-complex ticketing system is crying out for a website to make it easier.

Right now, each train company has its own website selling tickets. But most of them are based on the same underlying system – the one that powers TheTrainLine.

Typical Trainline ticket choice screenIt’s really not that intuitive. When I tried to buy a ticket from Reading to Edinburgh earlier today, it gave me a choice of 19 different ticket types, ranging in price from £21 to £184.50. And it presented them in one huge table, with no advice about which would be the best for my circumstances.

Virgin Trains do it a bit better. They have a new website which seems to be bespoke. It claims to show the cheapest prices for your particular circumstances.

Virgin Trains ticket choice screenIt certainly cuts down the number of options, but it’s still far from easy-to-use. You always seem to be several clicks away from actually making a purchase. And changing your journey details is difficult because the site’s not been designed with the ‘back’ button in mind.

Add in a random error or two (“Due to inactivity, this site has timed out. This is for your security.”) and it’s enough to make you queue up at the local ticket office instead.

Truth is, the Virgin site is the best of a bad bunch at the moment. The ticket model is screaming out for a decent online booking service to let you:

  • Search just for the cheapest fares, or for flexible tickets
  • View fares over different time periods, so you can see when it’s cheapest to travel
  • Alert you (via RSS or an email) when the cheap tickets for the dates you want go on sale
  • Enter a starting point and see the cheapest places to go to for a weekend away

The first train company to sort this one out properly will clean up. They’ve been doing it with plane tickets for yonks – why don’t they just get the people from Skyscanner or Expedia on the case?

Making the trains run on time is another matter altogether, of course…

Facebook flaws?

So back to Facebook. Well, everyone else is talking about it…

A posting by Matthew Stibbe over at Bad Language got me thinking about about the security side of this popular social networking site. Then today I heard that my mum had been a victim of credit card cloning for the second time in a year. As everyone knows, two and two make five, so here’s a blog post combining these issues.

If I was a scammer (I’m not), I’d be seriously looking at Facebook as a potential source of income.

How? I think I’d try to take advantage of people’s natural tendency to want to add ‘friends’. I’d create a fictitious identity and try to add unsuspecting strangers as my friends. I reckon the line “don’t you remember me from school?” would get me surprisingly far.

Once I’ve got someone on my friends list, I’d probably be able to see their birthday in their profile (along with lots of other personal information).

From there, I don’t reckon it’d be too hard to convince some people to let slip a few other personal details.

Place of birth, first pet’s name, partner’s name … before you know it, they’ve given away everything I’d need to do a bit of telephone banking on their behalf.

I’m not sure anyone has tried this yet. But I’m convinced it’s only a matter of time until something like this happens. And so far I don’t remember seeing many security warnings on the site itself.

Don’t get me wrong – Facebook seems pretty addictive, and a great way of staying in touch with your friends. But before you release any personal information on there, just take a moment to think about how many people will be able to see it.

Commercial breakdown

Stumbled across a gem of an advertising-related site today: adverbox, which showcases some of the most original pieces of advertising from around the world.

It seems like the role of traditional advertising and big-budget campaigns is evolving pretty rapidly at the moment, but that doesn’t detract from the fact that some of the stuff on this website is fantastically original and brilliantly executed.

I particularly like the WWF alarm clock and these rather arresting Amnesty International posters. Which are your favourites?