John McGarvey – web copywriter

Directory enquiries service 118118.com has traditionally relied on hairy athletes, a reworking of the theme tune from Rocky and promotional stunts involving handing out “118″ jogging vests for advertising.

However, this market is a crowded one, so maybe it’s no surprise that as well as broadening its services to include restaurant reservations and cinema listings, 118118.com has started to try a new tack with its advertising.

I spotted the advert pictured above on the tube the other day. It made me chuckle when I saw it, and I think it works well for three reasons:

• It fits the location. I saw this particular advert on the Bakerloo Line and it features a reimagined tube map. That’s clearly not a coincidence.
• It’s bang on for an audience of Londoners. Seeing the renamed station Piccalilli Circus will surely raise a smile, even on the humourless tube.
• It keeps the elements of whimsy and fun that are so crucial to the brand. Ever since those joggers, 118118 has tried to have fun.

As an effort to wrestle market share away from the other 118-alikes, I think this is a good attempt. Have any adverts caught your eye lately?

If you run your own business and have been looking for advice online lately, you might have stumbled upon one of the Donut websites. There are three of them at the moment, providing marketing advice, help starting a business and legal assistance.

All the content on these sites is written and reviewed by experts so you can be sure you’re getting tip-top advice to run your company. Having said that, I’d better declare a vested interest: there’s another Donut in the pipeline and I’m hard at work on it at the moment.

While you’re waiting for that to emerge, how about dipping in to the existing sites now? Appropriate places to start might be these tips on working with a copywriter and how to write web copy that gets the job done.

It’s easier to write well when you’re fully absorbed in the task at hand. Devoid of extraneous thoughts, the words flow out of your brain, through your arms and onto the screen in front of you via the keyboard. At least, that’s how it feels when I’m doing my best work.

It takes concentration to write efficiently and effectively. And – arguably – concentration’s now harder to come by than ever before.

For starters, there are the online distractions. Frequently checking your email is the classic, but Twitter can be even worse. It’s easy to access and there’s always something new to read, even if it’s only a couple of minutes since you last looked.

Then there’s the other stuff. Phone calls. Shopping. Staring out of the window. Cleaning the bathroom. It all adds up.

How I’m going to become more focused

Like most people, when it comes to being productive I have good days and bad ones (it was a really, really bad one when I chose cleaning the bathroom over writing).

As it goes, today was a good ‘un. But I’m convinced I can do better. I want to achieve that state of absorption more often, because as well as allowing me to get more done, it’s only by being focused that I can become a better writer.

In the spirit of making a few slightly late new year’s resolutions, I’ve decided to make a more conscious effort to get focused and stay there.

I’ve come up with a plan after reading various articles on productivity – notable Matthew Stibbe’s tips and various informative posts on Lifehacker. Here’s what I’m going to do:

• I‘ll install RescueTime to monitor what I spend my time on. It keeps an eye on the programs you’re using and reports exactly how long you spend using them. Not a solution in itself, but it should help me understand what my major time sinks are.
• I’m going to break my day up into 30-minute chunks. With help from my alarm clock, I’ll force myself to do a single task for 30 minutes before a break. That’s long enough to get into something, but short enough to avoid problems. Nothing can’t wait 30 minutes.
• I’m going fullscreen in Word. I might even try out a hardcore, distraction-free text editor like Dark Room. I’m also considering creating a separate, minimalist user area on my computer, just for when I want to get my head down and crack on.
• I’ll change surroundings more often. Getting out and about really works for me, particularly in the morning, because working from a new spot lets me mark the start of the working day. It’s not exactly hard to find free wireless these days either.
• I’ll make time for the non-writing. Administration. Filing. Chasing clients. Doing my tax. It’s easy to let small tasks like these creep into writing time until there’s barely any writing time left. Those 30 minute chunks I mentioned? I’ll designate some of them for this stuff.
• I’ll acknowledge if things aren’t working. We all get bad days sometimes. It’s no good perservering with your head all over the place – instead, switch to something else, walk the dog, do some gardening, go see a friend … whatever. You can come back to it later.

Over the next couple of weeks, I’m hoping to see some improvements in what RescueTime reports. And if all goes well, I should have a bit more time to write new posts here too. Whatever the outcome, I’ll report back on how it’s going in a week or two. In the meantime, if you’d like to share what’s worked for you, go right ahead…

You might have read about how I broke my netbook the other week. The computer’s hard drive – contanining important work I’ve done for clients – could have been destroyed when it hit the ground, and the incident has rammed home the importance of keeping safe backups of my work.

Thankfully, I’m already pretty clued up. A few months back I started using Dropbox, an online backup and file sharing tool. It does three important jobs for me, and I wouldn’t be without it now:

• It keeps my files safe. Dropbox creates a special folder on my computer. Anything I save there gets backed up across the internet to a secure server. It means that if my laptop is stolen or broken, or files get deleted, I can hop online and get them back.
• It synchronises files across my computers. Dropbox keeps files up-to-date on both my computers. If I edit a file on my main PC, it gets copied across to my netbook the next time I turn it on. I’m never without the latest version of my work.
• It lets me share files with other people. It’s easy to set up shared folders with Dropbox, so lots of people can access them. I occasionally use this feature to get work to clients, but I can see it could be really useful for working together on projects.

That’s not the end of this handy service. It has a web interface, so I can log in and grab my files from any internet-connected computer. There’s even an iPhone app.

It does version control, so I can roll back to an older version of a file if I make some horrendous mistake. And – I’m aware making a statement like this is asking for trouble – it’s never crashed on me. Not once.

If you don’t have a safety net to protect your important files, go and get Dropbox. Now. It’s free for up to 2GB of storage, and a piddling $9.99 a month for up to 50GB. I can’t think of many services I’d recommend more wholeheartedly.

When I started out, I didn’t have any kind of copywriting contract for my clients to sign. But after a few months of relying on informal, emailed proposals, I felt I needed something more official.

Yes, contracts are boring, dull, tedious and generally unenjoyable. But they are important.

They explain exactly what each party in a business relationship should expect – and what they have to do. They can also be invaluable if things ever go wrong, because it’s harder to argue with something if it’s written down in black and white.

Here’s my copywriting contract for free

Most contracts I’ve encountered are written using lots of legalese and can be very confusing. I wanted mine to use plain language, so anyone could understand it. To get going, I needed some inspiration, so I hunted around and found Andy Clarke‘s excellent killer contract.

This seemed like a great starting point, so I grabbed it and made some pretty substantial changes. Andy offered his contract up to anyone who wanted to use it, and in the same spririt, I’m doing that too. So download my copywriting contract now. It’s available in several file formats:

• Copwriting contract in Word format
• Copywriting contract in PDF format
• Copywriting contract in Open Office format

I received a lot of really helpful feedback while working on this. So thanks to Simon Wicks, Matt Telfer, Matthew Stibbe, Jim Anning and Martin Grocock.

What you need to know about my copywriting agreement

Feel free to download my copywriting agreement and use it however you like. All I ask is that if you republish it, you mention me and link back here.

You can change it any way you want. At the very least, you’ll need to replace the bits in square brackets with your own details and decide how you want to handle cancellations.

Oh – and this is important: I’m not a legal professional, so get your legal eagles to examine it properly if you decide to use it.

More information about my copywriting agreement

I tailored this contract to address the following problems in particular, because they’re things I’ve been concerned about when working with clients:

• Scope creep. I usually work to a fixed price on projects and try to be flexible. Clients seem to prefer this – but I’ve been worried they’ll see my flexibility as an invitation to change the brief midway through a project, creating lots of extra work for me.
• Tardy payment. So far, I’ve been pretty lucky – most clients are super-speedy payers. But with no agreed payment schedule beyond the 30 days stated on my invoice, I’ve not been particularly well covered if I do hit problems.
• Deadline drift. It’s a real pain when you turn a job round fast only for the client take forever to decide on revisions. It makes scheduling jobs trickier – and it takes longer to get back up to speed if I’ve not worked on a project for a while.

These may or may not be things that concern you – and so you might want to add or remove bits from the contract before you use it.

Bad clients are still bad clients

I don’t think even the best contract in the world can ever substitute for treating your clients properly, communicating with them effectively and doing each job to the best of your ability. And it would be a bit naïve to think a contract can protect you entirely from bad clients.

But what it can do is make your business relationships more official, provide a clear document to refer to in the event of any sort of disagreement – and give you a bit leverage if things go wrong. If you use mine, please, let me know how you get on.

As you’ll have seen if you’ve been near a TV, radio, Twitter or Facebook, sweary activist rock group Rage Against The Machine have pipped the X Factor’s Joe McElderry to this year’s Christmas number one.

Like many people, I’m pretty pleased about this. And I’m also a bit suprised, because had you asked me a week ago, I’d have said the Facebook campaign to get the song to the top of the charts had about as much chance of success as the Monster Raving Loonies have of winning the next general election.

Why the scepticism? Well, joining a group on Facebook only takes a couple of seconds but it’s getting people to do more that has always seemed like the tricky bit. There are thousands of well-meaning Facebook groups and online petitions that have plenty of supporters but achieved nothing else of note.

So why did this campaign succeed – and make such a big impact – where others have failed?

• It tapped into something people feel strongly about: frustration at the X Factor’s dominance of the Christmas number one slot.
• It went huge on Facebook and Twitter. The sheer amount of support indicated that maybe it could actually happen.
• Mainstream media picked it up in a big way. That lent credibility to the grass roots campaign and fostered a real belief it could work.
• It wasn’t asking for a huge commitment. Sure, downloading the track cost a few pence, but it was easy and cheap to make a difference.

I think a lot of it came down to credibility. It wasn’t until Thursday, when Rage performed live on 5 Live’s breakfast show (swear words and all), that I seriously thought there was a possibility we’d see them at number one. And it was only at that point that I was willing to purchase the single myself. Continue reading ‘Rage Against The (X Factor) Machine’

It’s rather short notice I know, but WriteClub, the “casual networking meet club for writers” hits London this evening. If you’re at a loose end and fancy meeting a friendly bunch of other writers, head for the Yorkshire Grey on Langham Street. It’s just round the corner from Oxford Circus.

I’ve heard good things about WriteClub but unfortunately I’m off to see the Yeah Yeah Yeahs so can’t make it this evening. If you do manage to get along, I’d be interested to hear how it goes. Founder Leif Kendall reckons there might be another London event in the pipeline – if so, I’ll definitely be there.

We’ve all done it: followed a link from a website, only to be met with those three words of dread: page not found. How frustrating – particularly if you clicked a really juicy-sounding link to get there.

When you get misdirected in this way, it’s doubly annoying if you hit a total dead end. No links, no search box and no navigation? All you can do is give up and retrace your steps by clicking back.

Kudos, then, to websites which turn the humble page not found message into something useful and entertaining.

Take the BBC’s effort. With a friendly message explaining what happened, a link to the main site navigation and a search box there are plenty of places to go next. Good.

They’ve really upped the ante with the visuals though, alluding to the BBC’s long history by adapting the old fashioned test card for the web.

This means a lot to those of us over a certain age. It takes us back to the days when TV used to close down overnight, so if you got up early enough there’d be nothing to watch except this slightly strange picture of a girl and a clown.

It plays on our nostalgia and makes us smile unexpectedly, turning a bad experience (not arriving at the page we expected) into a reasonably good one.

Have you spotted any other good error pages online? I’m thinking of compiling a list, so please leave a comment if so.

Don’t they say it’s the little things that count? Well, nothing makes me smile more than spotting some text that someone’s really taken time and care over – despite it being displayed in a seemingly unimportant or innocuous location (ok, actually some things do make me smile more, but bear with me here).

Take these sugar packets I spotted at a cafe in Oxford. Ropey pictures aside, aren’t they delightful?

It’s hard to argue that text on the back of a sachet constitutes a vital part of a company’s branding. And yet it’s equally hard to deny the effect it has: when customers notice their sugar packet says “rattle in background for atmos” on the back,  it helps set that particular cafe apart from the countless others that line Oxford’s touristy streets.

The lesson here? Small things matter too. A piece of well-placed text can make your brand stand out in people’s minds. I know where I’ll head for lunch next time I’m in Oxford.

I’ve been booking a holiday recently and searching lots of sites for deals and discounts. Lonely Planet‘s hotel booking service seems to need a bit of work – it broke more than once while I was using it.

Still, at least when it fell over, it didn’t display a dull generic error message:

Check it out! It’s a picture of a knackered bus – the type you might get in some the far-flung parts of the world that Lonely Planet can help you visit. (Full size here.)

Ok, never mind that in reality you’re probably just looking for a cheap week in Benidorm. This error page is a great example of how a bit of quirkiness can turn a negative (my hotel search not working) into a bit of a positive (making me chuckle).

It certainly put a bit of a smile on my face, and I’m more likely to give the site another chance as a result.

What could your site do differently to surprise its users?