Bad ideas

Nice headline. Shame about the rest of the poster.

Here’s a poster I spotted stuck up in a station the other day. It’s an advert for an Oxfam fundraising event – a 100km, non-stop trek for charity. And I think the headline does the advert proud: “Blistering”.

It makes you want to know more, then as you read the rest of the text, the double meaning (is it about blistered feet, or the speedy pace of your trekking?) makes you smile.

And, of course, it grabs your attention. Or it would, if the dark green text on light green background, badly stuck up rippled paper and dodgy reflection on the glass didn’t render it all but unreadable from distance.

Honestly, what a waste of an excellent piece of copywriting. I get quite annoyed when I see good work treated this way.

The six perils of writing in public

You might have spotted from my previous posts that I like to work out and about. Cafes, pubs, bars … they’re all fair game for me and my little laptop.

I enjoy working on the move, but this very modern way of getting stuff done isn’t without its pitfalls.

Here are six situations to watch out for when it’s just you and your laptop:

  1. The lunchtime rush. At 10.30am, the cafe you’re in is nice and quiet. But at 11.30, something happens. The door doesn’t stop opening. People pile in, ordering take out or grabbing the last spare chairs. Nursing a small coffee while the world passes through, you feel conspicuous and in the way. Especially when some noisy office workers elbow their way to the table next to yours. Productive? You might as well give up now.
  2. The noisy children. These normally appear mid to late afternoon, though you can encounter babies and toddlers at any time of day. I’m undecided which is worse: the hyperactive ones who run about and push bits of furniture around, or the well-behaved, over-inquisitive ones who sit near you with their mum or dad and just won’t stop asking questions. Often about what the strange man with the computer is doing.
  3. The power crisis. Less than one cup of coffee into a stop at a café and my old laptop was gasping for juice. I constantly had my eye on the location of power sockets in the room, ready to shift tables when a prime spot became free. No matter what precautions I took, the machine would inevitably die during a highly productive spell. And have you ever had that awkward conversation when a member of café staff spots your unofficial power hook-up?
  4. The ergonomic nightmare. Starbucks chairs weren’t designed with the prevention of carpal tunnel syndrome in mind. In fact, they were probably designed to be uncomfortable to sit in for long periods, thus encouraging a fast customer turnover. (Ok, so maybe that’s just me being particularly cynical. But pay attention to what your body’s telling you. Wrists aching? Back sore? Time to find a proper desk.)
  5. The beer-on-tap temptation. One of my favourite spots to work is a bar/cafe just round the corner from my flat. The thing is, they have beer on tap. Good beer. A pint is ever-so-appealing, especially if I’m struggling with a tricky bit of work. I can usually resist the temptation, or postpone it by promising myself a glass when the job’s done, but every now and then (usually on a Friday afternoon) the pull is too strong.
  6. The toilet dilemma. Some cafés make you feel bad if you’re not constantly sipping while you work. With that much fluid intake, the inevitable tends to happen sooner rather than later. And that can lead to a difficult choice: do you pack everything up to guard against theft (in which case you might as well move venues), or trust the slightly shifty bloke on the next table to watch the laptop and papers you’ve spread out?

What obstacles have you faced when working out and about? Leave a comment and let me know.

Eurostar crisis compounded by embarrassing email

Last night, four Eurostar trains got stuck in the Channel Tunnel. People were stranded for 12 or more hours. You might have seen it on the news.

Not a pleasant experience for any of the passengers involved. So it was interesting to see a marketing email from Eurostar in my inbox this morning.

“Give a continental gift this Christmas,” proclaims the subject line, excitedly. And it gets worse: “Eurostar has the perfect present for your nearest and dearest – an experience they’ll never forget.” Twelve hours stuck on a train in a tunnel? You can say that again. Here’s the full email.

As this message arrived in the middle of the night, I assume it was scheduled to send at a specific time by their marketing team. However, by the time it reached my inbox, the stuck trains issue was hitting the headlines and clearly a serious problem.

Making sure your marketing, PR and customer service teams are communicating effectively is important at all times, but particularly essential during a crisis. The last thing you need is to make things any worse for yourself.

An important task should be to close down any communications that could make things even worse than they are already. That’s why companies sometimes pull ads at short notice – usually in response to a PR problem or major news story breaking.

In this case, that clearly hasn’t happened. And while you could argue that Eurostar had more pressing issues to deal with – like getting help to the 2,000-odd people stuck on trains – it usually takes a single click to stop a mailing. And that might have saved a little bit of embarassment.

Maybe there’s a lesson for all of us there.